FAQ - Czech Medical Insurance
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FAQ

Explore quick answers to common questions about our services.

FAQ

Simply request the insurance company to issue a replacement EHIC certificate. During the validity of this certificate, you will receive the same medical care as with the regular card.

Foreigners must present a valid passport.

The following countries are currently members of the European Union:: Belgium, Bulgaria, the Czech Republic, Denmark, Estonia, Finland, France, Ireland, Italy, Cyprus, Lithuania, Latvia, Luxembourg, Hungary, Malta, Germany, the Netherlands, Poland, Portugal, Austria, Romania, Greece, Slovakia, Slovenia, Spain, and Sweden. The United Kingdom of Great Britain and Northern Ireland left the EU in 2020.

Yes, it's valid immediately after payment, even if arranged online. Strictly speaking, the commercial health insurance for foreigners from SLAVIA insurance company starts after the payment at 00:01 on the day that has been selected as the start of the insurance. The insurance remains valid until 24:00 on the day marked as the end of the insurance in the insurance policy.

No, it has an electronic signature from the insurance company.

Clients pay for medications themselves at the pharmacy and then request reimbursement from the insurance company, which is possible only if the amount exceeds 100 CZK.

No, the authorities will verify it in the system. Both institutions accept electronic contracts.

It depends on the specific doctor – the assistance service will guide you to free treatment, but it’s not always possible to find a specialist for free.

Always check the insurance terms and conditions, but the most common problems with coverage arise when you do not report a congenital disease that you discovered before arriving in the Czech Republic, if you get injured "out of your own foolishness" or on purpose.

With comprehensive health insurance for foreigners in the Czech Republic, you can travel within Schengen (for example, if you are going as a worker for assembly in Germany, you don't need additional insurance), but you can be there for a maximum of one month, and in foreign countries, the comprehensive insurance becomes emergency care.

Commercial health insurance is paid one-time online at the time of arrangement.

Yes, commercial health insurance covers costs incurred in connection with COVID-19 illness.

If you are not entitled to public health insurance, your solution is to arrange comprehensive health insurance through our service.

You can find the price list on the websites of the selected health care facility or at the reception of the health care facility.

For the fastest access to the list of branches, please visit the official website of the Ministry of the Interior of the Czech Republic.

The so-called necessary emergency care, which includes only the essentials needed by a foreigner to obtain a visa for a short stay of up to 90 days. You can also arrange so-called comprehensive care, which provides broader coverage of health care that most closely resembles classic health insurance for citizens of the Czech Republic.

Contact us via the contact form, and we will discuss the cooperation together.

In preventive care, a doctor conducts health examinations to prevent the onset of illness. Preventive care also includes vaccinations.

It refers to all countries except for the countries of the European Union, European Economic Area, and Switzerland. After Brexit, the United Kingdom of Great Britain and Northern Ireland is also on the list of so-called third countries.

A work card is a residence permit that allows temporary residence longer than 3 months for the employment for which the foreigner obtained the permit.

It refers to an embassy or consulate of the Czech Republic outside of Czech territory.

It refers to the territory of 26 states that signed the so-called Schengen Agreement.

A self-payer is a person who pays for all care independently based on the price list of the selected health care facility.

It is a document that entitles its holder to receive free medical care. It can be used during temporary residence (maximum of 6 months within 1 year) in the territory of EU member states, Norway, Iceland, Liechtenstein, and Switzerland.

The purpose of treatment is to prevent serious deterioration of health condition.

It is the maximum amount that the insurance company will reimburse if you need to visit a doctor.

The Registration sheet is used to fill in personal information.

Long-term residence is intended primarily for foreigners from third countries who plan to stay in the Czech Republic for more than 6 months. Permanent residence can be granted to foreigners who have resided in the Czech Republic continuously for 5 years, based on long-term residence or other types of residence as regulated in the Foreigners' Act.

Contractual health care facilities are places with which a given insurance company has concluded a contract, and you can visit them in case of health problems. The number of contractual health care facilities varies for each insurance company. You can find the specific address either from the list you receive after arranging insurance or by calling the assistance service.

For EU citizens, this includes: identification information, permanent residence address, current delivery address, travel document number, and the name of the issuing authority, type of work, place of employment, and the duration for which you plan to employ this person, biological gender, start and end dates of employment.

The same as for EU citizens, plus: the highest level of education, education required for the profession, the period for which the foreigner has been granted a work permit, and documents permitting residence (work visa or work card).

Temporary residence only concerns EU citizens, while long-term residence concerns foreigners from third countries.

An employee who has properly completed a university degree or higher vocational education lasting at least 3 years.

It is the broadest health care coverage for foreigners residing in the Czech Republic. Additionally, it is the insurance you must arrange as a foreigner when applying for a visa extension or long-term stay once you are already in the Czech Republic.

It is the period from the start of the insurance during which the insurance company is not obligated to provide coverage. A waiting period is applied, for example, in cases of pregnancy. If you become pregnant within 3 months from the date you signed the insurance contract, the insurance will not cover medical care related to the pregnancy.

You don't need to report the claim if you are in a healthcare facility that cooperates with SLAVIA insurance. If you're in a healthcare facility that does not cooperate with SLAVIA insurance, you pay for the treatment on the spot and then send the bill to the insurance company for reimbursement. It will be reimbursed according to the agreed-upon policy terms and within the specified limits.

You can report a claim, get advice on where to go for a doctor's visit or to a hospital.

In case of an emergency, first call an ambulance, and then report the incident to the assistance service as soon as you can.

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